Returns and exchanges

RETURN AND EXCHANGE RIGHT FOR CHRISTMAS GIFT ORDERS until January 3, 2026

NOTE! If you are returning a product, please use the Posti return card that came with the shipment. If you want to exchange the product (e.g. the size was wrong), please write a note with information about which product you want to exchange for.

These delivery terms and conditions are valid from February 28, 2019.

Online store

The store sells products to individuals of legal age. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to resolve any ambiguities that arise, unless otherwise stated. When ordering from the online store, you are required to have read and agreed to the delivery terms and conditions in force at any time.

Payment and payment methods

Payment services are provided by all domestic online banks, Visa, Mastercard and Klarna Checkout, through which payment options include invoice, installment payment, card payment and online banking payments.

When using Klarna, please note that by providing information at checkout you agree to the terms and conditions of Klarna AB (Klarna AB, Sveavägen 46, 111 34 Stockholm). By pressing the "Buy" button, you agree to Nousu's general terms and conditions.

Order and payment confirmation

Once we have received your order, we will immediately send you an order confirmation by email, which will show your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation in case you need to contact customer service. When dealing with customer service, always have your customer number and order number available, if any. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service using the following information:

Delivery methods and costs

Shipping costs include postage and packaging costs. We will show an estimate of the future shipping costs in the shopping cart according to the preferred shipping method. You will see the exact shipping costs after you have selected the payment and shipping methods you want for your order. The shipping methods used depend on the contents of the shopping cart and the total weight. You can choose the option that best suits you from the shipping methods available at checkout, in which the exact shipping cost is shown.

Delivery time (1-7 days)

Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to delivery time estimates are stated if there are out-of-stock products in the shopping cart, and we will also inform you of any possible delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect harm caused by delays. The online store will inform you about any unusual delivery times on its website.

Return policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the last shipment of goods has been received or, in the case of downloadable products, from the date of receipt of the order.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract in an unequivocal manner (for example, by letter sent by post or by email). You may also use our printable return form, but its use is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Effects of cancellation

If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any event not later than 14 days after we receive your notification of withdrawal. We will reimburse you using the payment method you used for the original transaction, unless you have expressly agreed otherwise, and in any event without incurring any costs for the reimbursement.

You must send back the goods without delay and at the latest within 14 days from the day on which you communicated your cancellation. The deadline is met if you send back the goods before the expiry of that 14-day period.

You are only liable for any diminished value of the goods that results from handling other than that which is necessary to establish the nature, characteristics and functioning of the goods.

Unclaimed package

Unclaimed packages are not the same as returned or cancelled. We will charge you for delivery costs for packages that are not claimed and for which no separate cancellation notice has been made.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the error in writing within 14 days at the latest to the address mentioned in the Right of cancellation and return conditions section or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transport, you must immediately file a complaint with the shipping company you have chosen.